What to Expect When You Register for FEMA Disaster Assistance

If you live in one of the disaster-designated Florida counties and experienced property damage or loss directly caused by Hurricane Irma, register with the Federal Emergency Management Agency (FEMA) for disaster assistance – even if you have insurance. This can be an important step to begin the process of recovery.

You may register for assistance the following ways:

·         Online at www.DisasterAssistance.gov

·         If you don’t have Internet access, you can call 800-621-3362.

o   People who have a speech disability or hearing loss and use TTY should call                800-462-7585.

o   For those who use 711 or Video Relay Service (VRS), call 800-621-3362.

o   These toll-free telephone numbers will operate from 7 a.m. to 11 p.m. (EST) seven days a week until further notice.

FEMA assistance for individuals may include grants for rent, temporary housing and home repairs to their primary residences, as well as funding for other serious disaster-related needs, such as medical, dental or funeral costs. If you have insurance, FEMA may still be able to assist with disaster-related expenses that were underinsured or not covered by your policy.

After you apply, a FEMA inspector will contact you to schedule an inspection. The inspection generally takes 30-40 minutes or less and consists of a general verification of your disaster-related losses and a review of ownership or residence records. There is no fee for the inspection.

When a FEMA housing inspector comes to visit your home, be sure they show you proper identification. All FEMA inspectors have prominent photo identification badges. If you suspect someone is posing as a FEMA housing inspector, call our toll-free Disaster Fraud Hotline at 866-720-5721, or call local law enforcement officials.

Once the inspection process is complete, your situation will be reviewed by FEMA. You will receive a letter by email or physical mail, depending on your preference, which outlines the decision about your claim. For more information about the inspection process, and documentation you will need to provide the inspector, visit the FEMA Individual Assistance Inspection Process page.

Know that you may receive a visit from more than one inspector throughout the recovery process. In addition to FEMA housing inspectors, representatives from the U.S. Small Business Administration, state and local officials and inspectors for private insurance coverage also visit neighborhoods in affected areas.

For more recovery information visit FEMA’s Hurricane Irma web page at www.fema.gov/hurricane-Irma.